Privacy Policy
How Nadhoor Bikes SARL collects, uses and protects your personal data.
Data we collect
When you book or buy on nadhoorbikes.tn, we collect:
- your first and last name;
- your email address;
- your phone number;
- your booking dates;
- where relevant, the address of your accommodation in Djerba for bike delivery.
Payment data (card number, wallet credentials) is processed directly by our payment provider Flouci and is never stored by us.
Online booking form
When you send a request through the booking form, we also collect:
- your WhatsApp number, so that we can reply to you;
- the height of each rider, to prepare a suitable bike;
- the details of your request: bikes, options, tour, number of people, message;
- if you provide them, your nationality and the make-up of your group.
Your request is recorded in our management tool, whose data is hosted in the European Union (Sweden) by our provider Supabase. Only the Nadhoor Bikes team has access to it.
So that we can reply quickly, a summary of your request (name, WhatsApp number, accommodation, details of the request) is sent to the manager on WhatsApp, through the CallMeBot messaging service.
At the end of the form, WhatsApp opens with a message already written: it is only sent if you decide to send it. Messages exchanged on WhatsApp are processed by WhatsApp (Meta) under its own rules.
To limit abusive submissions, we keep with each request a technical fingerprint calculated from your IP address. We do not record the address itself with your request.
Purpose of collection
This data is used solely to manage your booking, deliver your bike, send your Tinfas activation code and contact you about your order. It is never sold or shared with third parties for commercial purposes.
Data retention
Data is kept for as long as needed to manage your booking, then archived for the duration of Tunisian legal and accounting obligations, before deletion.
Your rights
In accordance with Tunisian personal data protection law, you have the right to access, rectify and delete the data concerning you.